As a beachfront resort in the Batu Belig area of Seminyak, Grand Balisani Suites offers a tranquil stay with direct beach access, tropical gardens, and an authentic Balinese atmosphere. The resort offers a variety of accommodations, from deluxe rooms and suites to private villas, catering to international travelers from various countries. In today's digital age, resort guests not only seek comfort and beautiful views but also require a fast and stable internet connection for remote work, video conferencing, streaming, and communicating with family and business associates. To meet these needs, Grand Balisani Suites entrusts connectivity services to Gecko Internet Provider to ensure a consistent digital experience for guests and for daily hotel operations.
Challenge
1. High Expectations of International Guests
Most of the resort's guests are international tourists who rely heavily on the internet during their stay.
Their needs include:
- Video conference with head office
- Remote working
- Cloud collaboration
- High quality video streaming
- Video call with family
- Corporate VPN access
- Real-time social media activity
Even the slightest connection disruption can have a direct impact on guest experience and hotel reviews.
2. Connection Needs in Various Resort Areas
The extensive resort area includes:
- Guest room
- Suite
- Villa
- Pool area
- Restaurant
- Lobby
- Operational back office
All of these areas require consistent connectivity so guests can stay connected wherever they are.
3. Support Hotel Operations 24/7
Besides guest needs, internet connection is also the backbone of resort operations for:
- Property Management System (PMS)
- Online reservation
- Channel Manager
- Digital payment system
- Internal communication
- Email and cloud applications
Internet downtime has the potential to disrupt operations and services to guests.
4. Fluctuating Bandwidth Requirements
During periods of high occupancy, hundreds of devices can be connected simultaneously.
This causes bandwidth requirements to change dynamically and requires a network that is capable of maintaining optimal performance even when traffic increases.
Solution
To address these challenges, Gecko presents a business internet solution specifically designed for the hospitality industry.
Dedicated Business Internet
Gecko provides dedicated internet services that provide stable and consistent bandwidth to support resort operational needs and guest activities.
Optimized Routing & Low Latency
The connection path is designed to provide the best performance to various cloud services, video conferencing platforms, business applications, and digital services commonly used by international travelers.
High Availability Connectivity
With infrastructure designed for the needs of the hospitality business, Grand Balisani Suites gains more reliable connectivity to support 24-hour operations through fiber optic lines in different directions.
Proactive Network Monitoring
The Gecko team performs continuous network monitoring so that potential outages can be detected and addressed quickly before they impact the user experience.
Scalable Capacity
Services can be adjusted to the growing needs of the resort, especially during the holiday season when the number of guests and internet usage increases significantly.
Implementation
Gecko worked closely with the Grand Balisani Suites operations team to understand internet usage patterns from both the guest and hotel operational sides.
Implementation stages include:
Needs Assessment
- Analysis of the number of users
- Identify areas of highest usage
- Evaluation of hotel operational needs
Deployment Dedicated Connectivity
- Gecko business internet service activation
- Network configuration for hospitality needs
- Connection path optimization
Network Optimization
- Traffic priority settings
- Optimizing internet access performance
- Monitoring bandwidth utilization
Ongoing Support
- Responsive technical support
- Network performance monitoring
- Periodic capacity evaluation
Results
Improved Guest Experience. Guests can enjoy a stable internet connection for:
- Video conference
- Streaming
- Social media
- Remote working
- International communication
This supports increased satisfaction during the stay.