As one of the pioneers of specialty coffee in Bali, Revolver Bali has grown from an iconic coffee shop in Seminyak to a chain with several strategic locations, including the opening of Revolver HQ in Umalas. Since its founding in 2012, Revolver has become a favorite destination for international travelers, expatriates, and digital nomads, who value internet connectivity as a vital part of their experience. To support operational needs and an increasingly digital customer experience, Gecko Internet provides reliable connectivity solutions for back office areas, business operations, and customer internet access at various Revolver Bali locations, including Revolver HQ Umalas, their newest hub.
Challenge
High Expectations from International Customers and Digital Nomads
Revolver Bali's customers are primarily international tourists, remote workers, content creators, and digital nomads who rely on fast and stable internet to work and enjoy the cafe atmosphere. Connectivity disruptions can directly impact the customer experience and business reputation.
Multi-Location Operations Requiring Consistent Connectivity
With multiple locations spread across Bali, including Seminyak, Canggu, Baby Revs, the International Airport, the Domestic Airport, and Revolver HQ Umalas, the need for consistent internet infrastructure becomes increasingly important.
Dependence on Daily Digital Systems
Modern cafe operations today rely on more than just coffee machines and customer service. Point-of-Sale (POS) systems, digital payments, inventory, internal communications, reservations, and cloud applications must all run smoothly.
Increasing Bandwidth Requirements
The opening of Revolver HQ Umalas presents a need for greater internet capacity to support operational activities, inter-team coordination, and an increasingly digitally connected customer experience.
Solution
To address these challenges, Gecko Internet presents business connectivity solutions specifically designed for premium hospitality and F&B environments.
Dedicated Business Internet
High-performance internet connection with stable bandwidth to ensure smooth business operations throughout the day.
Network Segmentation
Gecko helps separate networks between:
- Back Office & Operations
- POS system and digital payment
- Customer and guest WiFi
With this segmentation, customer activity does not affect the performance of internal business systems.
Scalable Infrastructure
The network design was created to accommodate Revolver Bali's business growth, including the addition of new devices, users, and locations in the future.
Proactive Monitoring and Support
The Gecko team conducts continuous network monitoring so that potential disruptions can be detected and addressed more quickly before they impact customer operations.
Implementation
Operational Needs Analysis
The Gecko team evaluated connectivity needs in operational and customer-facing areas to understand daily internet usage patterns.
Network Infrastructure Design
The network architecture is designed to support:
- Cafe and restaurant operations
- Back office work area
- Connection between business devices
- Customer WiFi access with optimal performance
Deployment and Optimization
Implementation is carried out by paying attention to service stability during operational hours so that business activities continue to run without interruption.
Continuous Monitoring
After implementation, Gecko provides monitoring and technical support to maintain optimal network performance as Revolver Bali's business grows.
Results
Better Customer Experience
Customers can enjoy fast and stable internet access while working, having online meetings, browsing, or sharing their experiences on social media.
More Efficient Operations
POS systems, digital payments, reservations, and cloud-based applications can run more smoothly without being disrupted by customer WiFi congestion.
Supporting Revolver HQ Umalas
The opening of Revolver HQ Umalas laid the foundation for a digital infrastructure ready to support modern business activities and long-term growth.
Scalability for Business Growth
With reliable connectivity support, Revolver Bali can continue to focus on developing customer experience and business expansion without having to worry about internet infrastructure limitations.